Where is my Order?
You will receive an email once your order has been dispatched which will contain tracking information if selected at checkout. You can also contact our Customer Experience team for any assistance you may require on firstname.lastname@example.org
Can I Track my Parcel?
If you have selected recorded delivery, then you will be able to track your parcel. Once the package has been posted you will receive an email with your tracking code, allowing you to keep a close eye on your purchase and receive a confirmation once it has reached its destination.
I would like to amend/cancel my order, what do i do?
If you would like to cancel or amend your order, please get in touch with our Customer Experience Team by submitting a request & a member of the team will happily assist.
Due to the expedited nature of the picking and packing process, we cannot always guarantee that order(s) can be cancelled or amended. We suggest getting in touch immediately for any requested changes.
Please note, if we cannot adhere to your request, you will be responsible for any return costs
of the item(s). Necessary refunds will be processed once items are back on our premises and will be confirmed via email.
I've received incorrect/faulty items, what do i do?
If in the rare circumstance, a member of the Focus Sports Apparel team has dispatched the incorrect item to you, please contact us immediately at email@example.com. Provide your order number and a photo of what you have received and we’ll rectify the problem quickly and efficiently.
All postage costs you pay to return the incorrect item will be reimbursed.
The item I want is out of stock, what do i do?
If the product you’re after is out of stock, submit a request and a member of the Customer Experience team will inform you on when & whether we’re expecting the item back in stock.
We appreciate how frustrating it is that the particular item you are after is currently unavailable. The reason we continue to advertise these is simply because we would like you to get a scope for our full product range.